Custom Domain Setup

Prerequisites

Before you start, make sure you have the following in place:

• Your Investment Raise account is verified and you can log in to your GP admin portal.
• You own or control a domain name (for example, acmecapital.com) and have access to your domain registrar's DNS management panel (GoDaddy, Namecheap, Cloudflare, Route 53, or similar).
• You have decided on the subdomain you want investors to use — most GPs use investors.yourdomain.com or portal.yourdomain.com.

Custom domain setup does not affect your portal's functionality. Your default yourslug.investmentraise.com URL continues to work even after you connect a custom domain.

Adding Your Domain in Portal Settings

Log in to your GP admin portal and open Settings from the main navigation. Select the Custom Domain tab. You will see a field labelled Your custom domain.

Enter the full subdomain you intend to use — for example, investors.acmecapital.com. Do not include https:// or a trailing slash. Click Save domain.

The portal will display the DNS values you need to add at your registrar. Keep this page open while you complete the next step.

Configuring DNS Records

Log in to your domain registrar and navigate to the DNS management section for your domain. You need to add one of the following record types depending on whether you are pointing a subdomain or a root domain.

Option A — CNAME record (recommended for subdomains):

Type:   CNAME
Name:   investors        (the subdomain prefix, e.g. "investors" for investors.acmecapital.com)
Value:  yourslug.investmentraise.com
TTL:    3600

Option B — A record (for root domain or if CNAME is not supported):

Type:   A
Name:   @                (root domain) or the subdomain prefix
Value:  76.76.21.21
TTL:    3600

Save your changes at the registrar. DNS propagation typically takes between 15 minutes and 48 hours depending on your registrar and the TTL value. You can check propagation progress using a tool such as dig investors.acmecapital.com in a terminal, or an online DNS checker.

Verifying Your Domain

Once DNS has propagated, return to Settings → Custom Domain in your GP portal and click Verify domain. The platform checks for the expected DNS record. If found, your domain status changes to Active and an SSL certificate is automatically provisioned — this usually takes under two minutes.

After verification, your investor portal is accessible at both your custom domain and the original yourslug.investmentraise.com URL. Investors who already have the default URL bookmarked will continue to reach your portal without any action on their part.

Troubleshooting

If the verification step fails or your domain is not loading correctly, work through the following checks:

• CNAME conflict at root domain: Most registrars do not allow a CNAME record at the bare root (apex) domain alongside other records such as MX (email). If you need to use the root domain, use Option B (A record) instead.
• Propagation still in progress: If you just added the DNS record, wait at least 30 minutes and try verifying again. High TTL values (above 86400) on existing records can slow things down — consider lowering the TTL before making changes next time.
• SSL certificate shows as pending: Certificate provisioning starts automatically once DNS is verified. If it has been more than five minutes, refresh the Settings page. If it remains pending after 30 minutes, remove the domain and re-add it to trigger a fresh provisioning attempt.
• Domain already in use on another portal: Each custom domain can only be connected to one Investment Raise portal. If you see an error that the domain is already verified, contact support at support@investmentraise.com to resolve the conflict.

If you have worked through all of the above and your domain is still not resolving correctly, reach out to support@investmentraise.com with your portal slug and the domain you are trying to connect, and the team will investigate.