1. Introduction
Investment Raise ("Investment Raise," "we," "us," or "our") operates investmentraise.com and the Investment Raise investor portal platform. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services.
By creating an account or using the Service, you agree to the collection and use of information as described in this policy. If you do not agree, do not use the Service.
2. Information We Collect
We collect information you provide directly and information generated through your use of the Service:
Account Registration
- Company name, first name, last name, and email address
- Password (stored as a salted cryptographic hash — never in plaintext)
- Subdomain and domain prefix chosen for your investor portal
Billing Information
Payment processing is handled by our third-party payment processor (Stripe). We do not store full card numbers. We retain only the last four digits of the card and the billing email address to display on your account.
Portal Content
As a GP using our platform, you may upload fund documents, add limited partner contact records, and send communications through the Service. We store this data on your behalf to provide the Service.
Usage Data
We collect standard server logs including IP addresses, browser type, pages visited, and timestamps to operate, secure, and improve the Service. We do not log request bodies containing sensitive data.
3. How We Use Your Information
- Service delivery — provisioning your investor portal, authenticating your account, and storing your fund data
- Billing — processing monthly subscription payments and sending receipts
- Email communications — account verification, password reset, and transactional service notifications
- Security — detecting and preventing fraud, unauthorized access, and abuse
- Support — responding to your inquiries and resolving technical issues
- Service improvement — aggregated, anonymized analytics to understand how the platform is used
We do not use your data for advertising or sell it to any third party.
4. Third-Party Services
We use a limited set of third-party services to operate the platform:
- Stripe — payment processing. Stripe's privacy policy governs data shared with them at checkout.
- Transactional email provider — sending account verification and notification emails. Email content is transmitted to deliver your messages; it is not retained for marketing.
We do not share your personal information with data brokers, advertising networks, or analytics platforms that track you across third-party sites.
5. Data Retention
- Active accounts — data retained for the duration of your active subscription
- Cancelled accounts — data accessible for 30 days after cancellation, then permanently deleted
- Backup systems — residual copies purged within 90 days of deletion
You are responsible for exporting any data you wish to retain before your account is deactivated.
6. Security
We implement industry-standard security measures including HTTPS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls, and audit logging for account activity. Passwords are never stored in plaintext. Payment details are never logged.
No system is completely secure. In the event of a breach affecting your personal data, we will notify you as required by applicable law.
7. Your Rights
Depending on your location, you may have the right to:
- Access — request a copy of the personal data we hold about you
- Correction — request correction of inaccurate data
- Deletion — request deletion of your personal data
- Portability — receive your data in a structured, machine-readable format
To exercise any of these rights, contact us at privacy@investmentraise.com.
8. California Privacy Rights (CCPA)
California Residents — Your Rights Under the CCPA
If you are a California resident, the California Consumer Privacy Act (CCPA) grants you additional rights regarding your personal information.
Categories of Personal Information We Collect
- Identifiers (name, email address, IP address)
- Commercial information (subscription status, billing history)
- Internet or network activity (portal usage logs, page views)
- Professional or employment-related information (company name, fund name)
Purpose of Collection
We collect this information solely to provide and improve the Investment Raise platform and to fulfill our billing and legal obligations.
Investment Raise does not sell, rent, or trade your personal information to third parties.
Right to Know / Right to Access
You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources, the business purpose for collecting it, and the categories of third parties with whom we share it.
Right to Deletion
You have the right to request that we delete personal information we have collected from you, subject to certain exceptions. To submit a deletion request, contact us at privacy@investmentraise.com. We will respond within 45 days as required by law.
9. Children's Privacy
The Service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, contact us at privacy@investmentraise.com and we will promptly delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email to the address on your account at least thirty (30) days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised policy.
11. Contact
For privacy-related inquiries, requests, or complaints:
Investment Raise
Privacy Team
privacy@investmentraise.com